Complaints

We want to get things right. If you’re unhappy with our service, please tell us so we can try to fix it.

Stratium Finance is a trading brand used by two separate businesses. The right contact depends on which business helped you.

Step 1: Contact us

Call 0415 319 443 or email info@stratiumfinance.com.au and tell us which business you dealt with. We’ll try to resolve your complaint quickly and fairly.

Step 2: Contact the licensee

Home & property loans – Stratium Finance Group Pty Ltd

Yellow Brick Road Aggregation Pty Ltd – Complaints Manager
ABN 66 138 789 161, Australian Credit Licence 390261
Phone: 1300 730 050
Email: vownet@vow.com.au
Post: L11, 1 Chifley Square, Sydney NSW 2000

Business, asset & private finance – Papara Pty Ltd trading as Stratium Finance

COG Aggregation Pty Ltd
ABN 99 124 319 857, Australian Credit Licence 389527
Phone: 1300 88 77 54
Email: info@cogaggregation.com.au
Post: Level 1, 2 Roche Street, Hawthorn VIC 3122

Step 3: External dispute resolution (AFCA)

If your complaint isn’t resolved to your satisfaction, or you haven’t received a response within 30 days, you can contact the Australian Financial Complaints Authority (AFCA), a free and independent dispute resolution scheme.

Phone: 1800 931 678
Email: info@afca.org.au
Post: GPO Box 3, Melbourne VIC 3001
Website: www.afca.org.au